Frequently asked questions


How to start using Easy Pay China?

To start using Easy Pay China, you need to go to the option register on the main page, at the top right. Once on the registration page you must enter your email, assign a password and accept the terms and conditions.

Then you will receive an email in the email you used and you must click activate your account to confirm the creation of it.


I did not receive the Email to activate my account, what should I do?

If you did not receive the email to activate your account or it does not appear in your inbox, you should check for spam or spam, sometimes they are stored there. Now, if you can’t find it in any of these folders, it could also be that you used the wrong email address. One way to check if you have entered your email correctly is to try to create another account with the same email. In case the above does not work and you cannot access your account, send us an email to or write to us through our online chat and we will help you solve it.


How to verify your account?

Your account will be verified when you complete the corresponding form and send the requested information. To do so, you must enter your user name and go to the «My Account» «Verification» option and follow the steps indicated there, and you must also fill in the information in the » Personal Information ”and save it so that your information is validated. The verification process can take up to 24 business hours to be accepted once all steps have been completed.


Why should I verify my account?

As a legally constituted company, we strictly comply with the policy of prevention of money laundering and terrorist financing, thus requiring each of our users to validate their identity when carrying out any operation, in this way we have knowledge of each client who visits our platform, guaranteeing that we can provide each one with a safe and complete service.


How long does it take for my account to be verified?

Once you have completed all the steps and loaded the corresponding information, the verification process can take up to 24 business hours, however, our team is always doing its best to make it as quick as possible.


Is the information asked to verify my account shared?

Your data will be protected with the provisions of Law 1581 of 2012, for this reason, you can be sure that Easy Pay China has the data protection infrastructure that will keep your information always safe. If you want more information about it, consult our personal data protection policy that is available on our website.


BTC chenge


How to sell Bitcoins?

To sell bitcoins, you must be on the home page of easypaychina .com. Once there, you can see the current value of Bitcoin and choose the amount you want to sell, be it in USD or EUR. The system will automatically calculate the value you must pay to Easy Pay China, if the value meets your expectations, we will proceed to sell Bitcoin.

This will take you to a section where you will proceed via QR code to transfer the amount to the easypaychina account.

Once we confirm the arrival of the BTC we will proceed to insert into your Easy Pay China account, the equivalent balance that you sold.


Withdrawal of money

How to withdraw the money that was credited to the Easy Pay China account?

In order to withdraw the money, it must be located in the «Withdraw» section.

Once there, you will see a control panel where you will have the option to withdraw and the extraction history.

To withdraw, click on the «Withdraw» button and choose the type of transfer you want to be made. We have the option of: direct bank transfer, alipay and we chat.

To withdraw via bank transfer you must enter: Bank name, City, Bank branch address, Chinese name (person of company).
In Alipay you need: Alipay Id and Phone number.
And in We Chat you only need We Chat ID.

After entering this information, your withdrawal order will be on hold and your money will be transferred respectively.

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